Support
Email is the support channel. Most questions are answered by the documentation first — the FAQ covers the cold start, wrong story-point field, and roster issues.
Contact
Support is provided by the developer directly. You can expect a first response within 2 business days (Monday–Friday, Indian Standard Time). Bugs that stop the App from loading or saving are prioritised.
What to include
- What you did, what you expected, and what happened instead
- The text of any banner or error the App showed
- Whether the project has completed a sprint from the App yet (this explains most "wrong numbers" reports)
- Your Jira site URL and the project key — never passwords or API tokens; the developer has no access to your site and does not need them
Security issues
If you believe you have found a security vulnerability, email the address above with "Security" in the subject. Please do not post it publicly before it has been addressed. Vulnerabilities are handled in line with the Atlassian Marketplace Security Bug Fix Policy.
Known limitations
- One board per project. A project with several boards must choose one in setup.
- Scrum boards only. Kanban boards have no sprints to plan.
- The App reads up to 100 issues per board load and 50 sprints per board.
- Sprints completed outside the App — from Jira's own board — are not added to the App's history, because no baseline was taken for them.
Requesting a feature
Same address. Say what you are trying to do rather than how you would build it — the App's scope is deliberately narrow, and the best requests explain the planning problem.